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LOCATION

421 12th Ave SE - Cowboys Dance Hall (located inside of cowboys casino)

*Please note the Casino and the Dance Hall are separate companies completely. If you are looking to get in contact with the Casino please call 403-514-0900.

HOURS OF OPERATION

Dance Hall

Wednesday: 10PM - 2AM

Thursday: 8:30PM - 2AM

Friday: 8:30PM - 2AM

Saturday: 8:30pm - 2am

LONG WEEKEND SUNDAYs: 10PM - 2AM

Guest Services/Lost and Found

• Open during business hours

Coat check

Coat check is $5 and is Located in the guest services window between the general admission and vip entrances to the club. if you forget your coat/item we will hold it for two weeks. After two weeks, we donate unclaimed items to local charities/shelters. You can claim your item with your coat check stub anytime WE’RE open - refer to hours of operation. Please note, we do not take bags/anything other than COATS in coat check.

TRANSPORTATION

How can I get there on Public Transit?

The C-train is easiest. Get off at the Victoria Park stop and walk North along the BMO centre until you reach Cowboys Calgary. It’s about a 5 minute walk.

Where can I catch a taxi?

There are typically taxis waiting outside any of the main cowboys casino doors. uber is an option as well.

Parking

There is limited complimentary parking underground, first come first serve - except during Stampede. please don’t drink and drive.

CONCERTS/ TICKETS

I got my tickets from a “friend”/kijiji/this one guy I know. How do I know if they are valid?

There is no way to guarantee third party tickets are legit. The only tickets we guarantee are ones purchased from Cowboys Box office directly, or from our ticketing partner ShowPass.

What time DO THE PERFORMANCEs START?

Timelines are up to artist management and in most cases not confirmed until moments before the show starts! If you purchase tickets please check your email the day of the show as we send out day of info and will give you show updates there.

I lost my tickets, what do I do?

You can re-print your tickets from ShowPass as many times as you need. However, once your ticket has been scanned no other copies of it will work. So don’t try anything funny.

I ordered my tickets online. Where do I pick them up?

You should have received a confirmation email with your tickets attached. You can either print your tickets and bring them to the concert, or pull the tickets up on your phone. if you are having trouble locating your ticket, please contact showpass.com support.

When purchasing my tickets from ShowPass I entered the wrong email. What now?

Please email us at guestservices@cowboysnightclub.com we can get them sent to you!

Is there seating for the concert?

All concerts are standing room only.

I have questions about CDC Accessibility! 

Cowboys is committed to providing accessible customer service to people with disabilities; in a manner that respects their dignity, independence, integration and that is equitable in relation to the broader public.
Cowboys permits people with disabilities to use assistive devices, service animals and/or support personnel.
Accessible washrooms, amenities and bars are available at all venues.
Specific concert viewing arrangements and/or other accommodations can be made in advance by contacting CMF via the Contact us Page. Please contact us as soon as possible with any questions and/or ARRANGEMENTS!
Support persons for patrons with disabilities can access the venue without additional cost above the admission price for the patron with a disability (one support person per person with a disability). Patrons with disabilities are welcome to bring certified and trained service animals with proper documentation.

 arrangements MUST be made in advance as our ability to facilitate requests at the door is extremely limited.

Is re-entry available for the dance hall?

It sure is! Make sure you get a stamp on your way out. Subject to capacity. *No re-entry during cowboys music festival.

VIP

Bottle Service?

CLICK HERE FOR ALL YOUR VIP BOTTLE SERVICE NEEDS!

Is there a separate VIP entrance into the Dance hall?

Yes, the VIP entrance to the Dancehall is to the left hand side of Cowboys guest services window.

PAYMENTS

What forms of payment will my bartender accept?

Cash, Credit, Debit, Apple Pay, & Cowboys Gift Cards.

Can I start a tab?

No, unfortunately not. For your security we are unable to start tabs! However, if you are looking to have 1 transaction you are able to purchase Gift Cards!

What kind of music do you play?

DJ TIM plays a mix of Country, top 40 hits, old school and rock – basically anything that we want to. Don’t worry, all our music will make you want to party.

Refunds/Receipts

all tickets are non-refundable.

If you have an inquiry about reprinting a receipt, or a charge dispute please email guestservices@cowboysnightclub.com with as much detail as possible and we will try to help you out as quickly as possible.

ID

What ID is REQUIRed for entry to Cowboys dance hall & cowboys casino?

WE DON’T MAKE THE RULES ON THIS ONE BUT WE DO HAVE TO FOLLOW THEM! ID REQUIREMENTS ARE AS BELOW! WE ABIDE STRICTLY BY AGLC, ALBERTA GAMING AND LIQUOR COMMISSION REGULATIONS.  YOU’LL NEED A PRIMARY PIECE OF GOVERNMENT ISSUED ID* AND WITH AN APPROVED SECONDARY IDENTIFICATION.**

*ACCEPTABLE FORMS OF PRIMARY ID INCLUDE THE FOLLOWING:

• VALID DRIVERS LICENSE / ALBERTA OPERATORS LICENSE / ARMED FORCES IDENTIFICATION CARD / OUT-OF-PROVINCE PHOTO DRIVER’S LICENSE / CERTIFICATE OF INDIAN STATUS / CANADIAN CITIZENSHIP OR PERMANENT RESIDENCY CARD

VALID PRIMARY IDENTIFICATION MUST HAVE:

• HAVE A PHOTO/ HAVE A NAME / HAVE A SIGNATURE/BE GOVERNMENT ISSUED / INCLUDE DATE OF BIRTH / valid( NOT BE EXPIRED) / HAVE A UNIQUE IDENTIFIER NUMBER / BE AN ORIGINAL (NOT A COPY).

**SECONDARY IDENTIFICATION INCLUDES:

• BIRTH CERTIFICATE / NEXUS CARD / BAPTISMAL CERTIFICATE / FOREIGN GOVERNMENT VISA / FIREARMS LICENSE

  Please See the AGLC handbook for any additional questions Regarding ID requirements: AGLC HANDBOOK, Section: 5.7

Do you have to be 21 to enter your bar?

No, the legal drinking age in Alberta is 18. You must come to the bar with two pieces of government issued ID, one must be photo identification with a signature as per AGLC regulations. ID MUST NOT be expired.

I lost my ID can I use my temporary paper ID to get in?

No, your temporary ID does not act as photo ID. You can use a passport, status card, or any other photo ID that is government issued. The only photo ID you can’t use is an Ontario Health Card.

If you have further questions about ID requirements, cowboys Casino will be the first ones to verify patrons for improper ID, so we recommend contacting them with any further questions (403-514-0900).

My 18th birthday is tomorrow, can I access the bar at midnight tonight?

No, Unfortunately due to AGLC regulations it must be the NEXT business date to enter the bar. :(
We would LOVE to celebrate your birthday with you the next day!

PACKAGES/bookings

We're always changing and improving our Special Event Packages so please email Guestservices@cowboysnightclub.com with the day you would like to host and why type of event (ie. Bday, Stag) and we’ll get back to you shortly with all the information!

Can I have my birthday party with Cowboys?

DUHH! Come celebrate with us! We have limited birthday packages available each week; please inquire here for more information.

Can I have my stag/ stagette with Cowboys?

Double DUHH! We will make it your best, last night of freedom. Please inquire here for more information.

Fundraisers

We want to help you be successful! If you have a fundraising event for a team or charity please contact our marketing team TAYLOR@COWBOYSNIGHTCLUB.COM .

Food

FuEl Up to keep the night going!  We have a Dogfather Hot Dog Cart inside the nightclub (hotdogs and all the toppings) but there are also two full-service restaurants inside cowboys Casino - Melrose cafe (sports lounge) and Centre Bar.

JOBS

Looking for AN ABSOLUTELY LEGENDARY JOB?

YOU’RE IN LUCK! COWBOYS IS HIRING ABSOLUTELY LEGENDARY INDIVIDUALS! WE WANT THE BEST OF THE BEST TO JOIN TEAM COWBOYS! APPLY HERE!

Smoking

Can I purchase cigarettes inside the Casino or Dance Hall?

not inside cowboys dance hall. Cowboys Casino sells them at the Casino Guest Services located at the main entrance.

Can e-cigarettes be used inside Cowboys Casino or Dance Hall?

Due to new legislation, they cannot be used in non-designated smoking areas. please use the designated smoking areas outside of the Casino.

Is re-entry available?

HECK YEAH IT IS! Make sure you get a stamp on your way out. Subject to capacity! *no re-entry during cowboys music festival

FIRST AID

Is there First Aid available?

Yes. Inform the closest security guard and they will be happy to assist you.

Lost & Found

OH the goodies we find in lost and found! You can fill out the Lost & Found form online HERE.

If YOU LOST YOUR ITEM IN THE COWBOYS CASINO, PLEASE CALL (403-514-0900) , as they have a sepARate Lost and Found.

DRESS CODE

NON-NEGOTIABLES:

• NO STEEL-TOE BOOTS

• NO DIRTY / UNKEPT CLOTHING

• NO HELMETS

• NO BALACLAVAS / SKI MASKS TO BE WORN OVER THE FACE

• NO SPURS

IT IS EXPECTED THAT ALL GUESTS INSIDE OUR VENUE KEEP THEIR CLOTHES ON AT ALL TIMES.

NO SHIRT, NO SHOES, NO SERVICE.

DISCLAIMER: DOOR STAFF RESERVE THE RIGHT TO REFUSE ANY PATRON AND THE DRESS CODE IS SUBJECT TO CHANGE.